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Shipping Policy

Products ordered on the Rosalia  Bijoux website are delivered within the deadlines indicated on the site at the time of the order confirmation. These times are given for information only and correspond to the average processing and delivery time of the package.

It is up to the customer to check the condition of the package at the time of delivery and to make any justified complaints if the package is likely to have been damaged. Any open or incomplete package should not be accepted by the customer. Write down your reservations with precision and write them on the delivery slip.

Products can be delivered worldwide. Rosalia Bijoux cannot deliver to hotel addresses.

Rosalia Bijoux delivers orders within a maximum of 15 working days in mainland France and a maximum of 20 working days internationally. This delivery time is counted from the day after the validation of the order.

The day after our new products go online, in exceptional cases or during the Christmas period, the delivery time may be extended so that Rosalia  Bijoux can have the time necessary to prepare your orders.

Any change of address by the customer after validation of an order will result in a delay in delivery, which the customer acknowledges and accepts.

Our carriers are all affiliated with the La Poste Group.

Rosalia Bijoux and carriers being separate and independent entities, Rosalia Bijoux cannot be held responsible for any delay or error in delivery or loss of parcels attributable to LA POSTE.

Delivery is the responsibility of the customer and according to the rates of the carriers in force and proposed by the site at the time of purchase if the place of delivery is not in the aforementioned country/countries.

The customer must pay customs duties and all taxes relating to the importation of the products into the country of the place of delivery. The customer is solely responsible for the possibilities of importing the products ordered with regard to the rights of the territory of the country of delivery.